Once your order has been dispatched, you will receive a track & trace link in your e-mail that allows you to track your package here. If you have not received a track & trace link within 72 hours of placing your order, please contact us at info@parkersbay.com We will be happy to help you!

Yes, we offer free shipping on all orders within Australia. You do not need to reach a minimum order value to benefit from this service. Enjoy your shopping experience without extra shipping costs!

You have the usual warranty established by law, so there is no need to worry. This means that you are entitled to a sound product and that we will help you with any problems covered by this warranty. For more information, you can always contact us.

At Parker's Bay, we offer a 30-day return period. If you are not completely satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange.

Check our return policies for instructions on how to return your package and receive a refund.

You will receive your refund no later than 14 days after returning the product. Once we have received and processed your return, you will receive your refund within 5-7 working days. You will be notified by e-mail once the refund has been completed. Please note that depending on your bank, it may take several days before the amount is visible in your account.

We are committed to sustainability and use eco-friendly packaging for our orders. We also work with delivery services that are committed to CO2-neutral transport. This way, we contribute to a better environment while delivering your order to your home in a responsible manner.

At Parker's Bay, you can checkout securely using a variety of payment methods, including Credit card (Visa, MasterCard), PayPal and other common payment options. We ensure that your payment details are protected by using the latest security technologies.